Listed below are Goose Creek Rod’s “Rules of Rod & Reel Repair”. Please review them carefully so we are all on the same page.
FIRST COME, FIRST SERVED. All projects are worked on in the order they are received. If you bring in a rod and/or reel in for service, do take note the all the jobs in-house at that time. They will ALL be completed before your rod or reel is worked on. When you ask, “What’s the turnaround time?”, all I can do is give an educated guess. That date may change depending on the complexity and time spent on the jobs in front of it. A reel we estimated at 2 hours may take 2 days if problems are encountered, so all jobs behind that are delayed.
CHECKING STATUS. Please DO NOT call, text, or email regarding status. No need to check to see “how’s it going?”. The moment I begin work on your rod and/or reel, you will be notified. You will also be notified the minute your project is completed. If you have not been notified, then your project has not been started. Rest assured, I will get to it as quickly as I can. Some colleagues will move a customer’s project BACK one customer every time they call to “check status”. I can neither confirm nor deny I do this. “Checking status” forces us to stop what we are doing, find out where the project is in the process, and then update the customer. Due to the number of projects at one time, this can severely delay getting jobs done in order to answer questions about status. Please hold off until we contact you.
We expect pickup – and payment – to be done in a timely manner once you have been notified that a job is complete. If it will be longer than one week before you can pick it up, we will send an electronic invoice to you to pay online, due immediately upon receipt. We will then put your rod or reel into storage for 30 days. After 30 days, the possibility exists that the rod or reel may be sold due to abandonment.
Goose Creek Rods will not be held responsible if a part breaks during repair due to age or corrosion. The replacement part, if available, will be charged at the customer’s expense. If a part breaks due to OUR negligence or oversight, we of course will replace it at our expense.
If in the process of working on your reel, it requires a part that is no longer available and cannot be fixed, we will notify you and stop all work at that point. The cost will be a flat $15 bench fee depending on the amount of time we invested. If you wish to donate the reel to be used for parts, we will waive the bench fee.
We are open “BY APPOINTMENT ONLY”. Please DO NOT drop by unannounced. We are a “one-man-show” and there is a 50/50 chance we may not be there. Please call or text with an approximate time that you might arrive and WAIT for us to reply.
PLEASE DO NOT BLOCK THE DRIVEWAY! We have a designated space highlighted by two orange cones and a sign that says “Fisherman’s Parking”. Please park in that space. We have our mail delivered to a mailbox located in our driveway and if you block the drive, the mail person cannot get through, nor can UPS or FedEx. If you block the drive, we will respectfully ask that you move your vehicle.
ROD & REEL COVERS. If you ship (or drop off) rods and reels to us, PLEASE leave your rod and reel covers at home. They get separated during the repair process and it is hard to keep up with. We have a whole box full of rod and reel covers that now have no owner, so please – leave those at home. If just the reel or just the rod needs repair, please leave the other at home. Do not bring a rod in for repair with the reel attached, we’ll send it back with you.