Turnaround and Warranty

TURNAROUND

The first question we ask when you bring in your rod and/or reel is: "When do you need this?"

If the response is "No rush", then we place your rod and reel in the order that it was received. Depending on the number of projects we have in-house at the time, that could mean anywhere from a week, two weeks or a month or more.

We understand there are unexpected circumstances that necessitate needing your rod or reel back within a day or so. We do offer a RUSH SERVICE for an additional $10.00 per rod or reel. Otherwise, all projects are completed in the order they are received.

If you need your rod or reel back within a specified time, please let us know and we will try out best to accommodate you.

PLEASE do not tell us, "no rush" and call us a few days later wanting to know, "how it's going?" We will let you know when we start work on your project and the very moment it is finished. Again, if your circumstances change and you are planning a trip, by all means, CALL US and we will do everything in our power to meet your deadline.

WARRANTY

Goose Creek Rods are committed to 100% customer satisfaction. If for any reason, you are not completely satisfied with the repair, restoration or customization, we will make requested and necessary changes free of charge* until you are completely satisfied.

*Does not include any additional parts not used in the previous repair or customization.