Can I return an item?
Rods blanks are contingent on the manufacturer’s warranty. Some manufacturers offer 100% warranty replacement, you pay only shipping of the replacement blank. Others have a small replacement fee. We will not charge labor to rebuild a broken custom rod for the first rod. We will try to reuse any materials from the broken rod as we can. The customer is responsible for components we cannot salvage.
How can I pay for my order?
We prefer Zelle payment for out-of-state customers. For local customers, we prefer Cash but will accept Debit, Visa, MasterCard for your convenience. A $3.5% processing fee is added for debit/credit card fees.
How long does it take to build my custom rod?
Delivery times will depend on how long it takes your custom rod components to arrive and the amount and type of customizations requested. Components are normally delivered to us every couple of days. Once all the components have arrived, average turnaround time is around 2 weeks for a custom rod without custom wrapping and 4-6 weeks for rods with custom wraps. Of course, turnaround time is dependent on the number of custom projects we have in-house at the time of your order.
How much does a custom rod cost?
Cost is determined by a number of factors, including the make, model and style of rod blank, type of guides, reel seats, handles and how much customization (custom wrapping, custom components, etc), is needed and approximately how long it will take for us to complete the job. So each rod is priced individually.
